Shipping policy

Shipping Information - Zenova

At Zenova, we are committed to providing our customers with the best experience possible, which is why we offer FREE shipping on all orders!

Order Processing Times:
Once you place your order, please allow 1-3 business days for processing and dispatch. An order is considered dispatched once it has been handed off to the shipping carrier and is on its way to your chosen address. Please note that during peak times or holidays, processing times may extend to up to 7 business days.

Estimated Shipping Times:

  • USA: 7-10 days

  • Other countries: 10-15 days

Please be aware that during peak times and holidays, shipping carriers may experience delays in transit, which can affect tracking updates and delivery times. For international shipments, customs procedures may lead to unexpected delays, potentially impacting the overall delivery timeframe.

 

 

Order Changes and Accurate Shipping Details:
It is crucial that your shipping details are accurate and complete at the time of checkout. Incorrect or incomplete shipping information can result in delays or order cancellations. If we detect any address issues in our system, our customer support team will email you within 3 business days for verification. If we do not receive a response within this period, we reserve the right to cancel the order.

If you notice any errors in your shipping details after placing your order, please contact us at support@buyzenova.com within 24 hours. While we will make every effort to accommodate changes, we cannot guarantee that modifications will be possible after this timeframe.

 

 

Delayed Delivery:
We understand that receiving your order on time is essential, and we strive to process and ship orders as quickly as possible. However, delays may occasionally occur due to external factors.

For example, couriers may experience unforeseen issues such as severe weather or transportation disruptions. We will work closely with the courier to ensure your package arrives as quickly as possible.

Additionally, other factors such as product availability, address verification problems, or payment processing issues may cause delays. If any issues arise, we will notify you promptly.

Please note that Zenova is not liable for any delays caused by external factors beyond our control and cannot guarantee a specific delivery date. We will do our best to keep you informed on the status of your order and assist in resolving any problems that may occur.

 

 

Lost or Stolen Packages:
Once your order is handed over to our courier partner, it is out of our control. In the unfortunate event that your package is lost or stolen, please contact us at support@buyzenova.com and we will assist you as best as we can.

We recommend that you reach out directly to the courier company to file a claim, as most have a process in place for lost or stolen packages. We will also follow up with the courier on your behalf and provide updates as needed.

Please note that Zenova is not responsible for lost or stolen packages during the shipping process, and these issues fall outside our refund policy. However, we will do everything we can to help resolve the situation. If the package cannot be found or delivered, we may offer a replacement depending on the circumstances. In the rare case that the package is not found, we advise filing a police report.

 

 

Shipping Policy Changes:
Zenova reserves the right to modify or update this Shipping Policy at any time without prior notice. It is your responsibility to review the most recent version of the policy before making a purchase.

By purchasing and continuing to use Zenova's products, you accept this Shipping Policy, including any changes that may be made. We encourage you to periodically review this policy for updates that could affect your orders.

If you have any questions or concerns about our Shipping Policy, please feel free to contact us at support@buyzenova.com.